Kyia

Business Operations & Customer Experience Manager

Say hello to Kyia, the heartbeat behind so much of what happens at Prima Pilates.

As our Business Operations & Customer Experience Manager, Kyia helps oversee the many moving parts that keep Prima running smoothly and our members feeling supported. She plays an important role in shaping the overall member experience, improving our systems and processes, supporting communication and engagement, and helping make sure everything behind the scenes feels seamless and organized.

Kyia also works closely with Jackie and Kevin on marketing, member retention, business performance, strategy, and the continued growth of Prima Pilates. She has a thoughtful eye for both the little details and the bigger picture, always looking for ways to improve the experience for our members and strengthen the business as a whole.

Much of Kyia’s work happens behind the scenes, but her care, dedication, and attention touch nearly every part of Prima. She is such an important part of our team and plays a huge role in helping Prima continue to grow while still keeping the warm, personal feel that makes our studio so special.